Privacy Policy for Zenniz Smart Court Service

Important:

  • Our Service is generally directed to adults. Children under the age of 13 may not use the Service and send any personal data to us without the consent of their parents or legal guardians. We do not knowingly solicit data from children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at privacy@zenniz.com. We will delete such information from our files within a reasonable time.

  • Courts marked with Zenniz-signs use video cameras to take videos of the players. Avoid the recording area if You don’t want to accidentally appear in the videos.

  • You cannot share any videos that show people outside of your own playing court.

Effective Date: 2022-08-01

Zenniz Ltd, Kutomokuja 4, 00380 HELSINKI, Finland (“Zenniz”, “we”) is committed to protecting Your privacy in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. 

This Privacy Policy (“Policy”) describes our practices in connection with Your Personal Data we process based on Your use of the Zenniz Smart Court Service (“Service”). The Service consists of a mobile application (“App”), Court Units and related mobile and Internet services at www.zenniz.com which enable users (“User or You”) to connect, control and use the Service. 

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify You by email (send to the e-mail address specified in Your account) or by means of a notice in the App prior to the change becoming effective. We encourage You to periodically review this page for the latest information on our privacy practices.

What Personal Data do we collect

Account Data

Account Data: When You download the App or register an account with us, we may collect Your name and contact details, such as Your email address, phone number, account ID, user name, and login credentials. If You order a paid Service from us, we collect data about the sales and purchase event, order and contract, and delivery including Your name, contact information, shipping and billing address, and credit card information.

Profile Data

During Your interaction with our Service, we may further collect profile information You voluntarily provide us, for example 

  • Your nickname, profile picture, country code, language preference, time zone, local temperature degree (Celsius) of the day)

  • Your playing hand (right, left or both), and the way you play the backhand (one-handed or two-handed); height, weight, fitness level; 

  • the tennis club you are a member of; Your trainer; and game partners;

  • Your highest level of play;

Feedback 

When You give us feedback, suggest features, or request support in our Service, we will collect Your email address, mobile phone number and the content of Your feedback or support request.

Mobile Device, App and Usage Data

Mobile Device Information: With Your consent we automatically collect device information, such as the MAC address of Your devices, IP address, custom name, wireless connection information, operating system type and version, application version number, push notification identifier, time zone, language, log files, and mobile network information when You interact with our Service using App or the court unit. 

Usage Data: With Your consent, we use cookies and similar technologies to automatically collect usage data relating to visits, clicks, downloads, messages sent/received, and other usage of our Services during Your interaction with our Sites and Services.

Log Information: When You use our App, the system and exception log may be collected.

Location Information: With Your consent we may collect information about Your real-time precise or non-precise geo-location when You use our Services.

Data collect by Court Units 

When You log into the Court Unit with Your App, the Unit tracks both the ball and players using video cameras and audio sensors installed at the Zenniz Smart Court. The Court Unit creates automated line calls, provides stats and insights on training sessions and matches, and creates interactive drills. You can transfer the videos and other data collected and created by the Court Unit to Zenniz Internet Service and share them with Your trainer and other players

Statistical profile and segment data

Customer and marketing segments and profiles derived by statistical analysis of the data listed above.

Purposes and legal basis for processing Personal Data 

We process Your Personal Data for the following purposes:

  1. Performance of Contracts with You: We process Your Account Data in order to process and fulfill Your orders and to initiate and provide the Service to You and to authenticate You in the Service. The legal basis for this processing is to perform a contract with You in accordance with our User Terms provided to You by in the App or at our website.

  2. Provide You Services: We process Your Personal Data to activate, manage and provide the Service in order to personalize Service to match Your needs; give You support with the use of the Service; and to ensure the functions and safety of our Products. The legal basis for this processing is our legitimate interest (provision of services, management of customer relationship).

  3. Benchmarking Players: With Your consent we analyze and compare player data to create benchmark statistics to players, trainers and the public.

  4. Improve Our Services: We process Your Personal Data to analyze the efficiency of our operations and to develop and improve our Services. The legal basis for this processing is our legitimate interest (provision of services, management of customer relationship). 

  5. Non-marketing Communication: We analyze and process Your Personal Data to send You important information regarding the Services, changes to our User terms, and policies and/or other administrative information. You may not opt-out of receiving such communications. The legal basis for this processing is our legitimate interest (customer relationship).

  6. Marketing: We may analyze and process Your Personal Data in order to display and send You information and advertisements regarding products and services personalized to Your needs:

    • We may send advertisements by email and other electronic communications on our products and services which are similar to or belong to the same product group with Your previously purchased products or services. The legal basis for this processing is our legitimate interest (customer relationship). With Your consent, we may send You electronic marketing of other Products and Services as well. Each communication we send You will contain instructions permitting You to opt-out of receiving future communications of that nature. 

    • We may display advertisements to you inside the App and at our website and other websites based on Your usage of our Services and websites. The legal basis for this processing is our legitimate interest (customer relationship) or consent when we use cookies for this purpose.

    • When You decide to participate in our lottery, contest or other promotions, or surveys relating to Your use of our Products we may use Your Personal Data to manage such activities based on our legitimate interests and to marketing purposes with Your consent.

  7. Legal Compliance: We may process Your Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including You; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

  8. Fraud prevention: We process Your mobile device information, usage data, location information and device related information to prevent and trace fraudulent or inappropriate usage. The legal basis for this processing is our legitimate interest (security).

  9. Analyzing, profiling, segmentation of the users and their data in the context of and for the purposes explained above based Zenniz´s legitimate interest;

Videos and other data You transfer from the Court Unit to the Internet Service shall only be made available for Your own use and not used by us for any other purpose.

Social media login services and other social media features by Facebook and Google 

You can login or register on our Services by using social media login services like Facebook´s Login or Google´s Sign-In or Identity services. When using such a login button on our Services, You will be shown a consent screen which tells You what kind of data We ask to receive upon login and the terms that apply. At Your consent and dependent on the data protection settings You have applied on the login service provider We may receive for example Your user ID, name, public profile and email address for the purposes defined in this Privacy Policy.

Zenniz´s website may also include other social media features, such as like and share buttons and links to Zenniz´s social media sites. Zenniz can receive comments or links that the user shares from Zenniz´s social media sites. Zenniz can also receive user´s public profile data on social media sites, and any information that social media users share with Zenniz. 

When You use the social login service or other social media features, the social media provider may receive data including the type of Your device, IP address and data about how You use Our Service. It will process such data in accordance with its own Privacy Policy which is available at its website, for example:

o   https://policies.google.com/privacy

o   https://www.facebook.com/policy.php  

Who do we share Personal Data with?

We share Your Personal Data with the following recipients: 

  • our third-party service providers or sub-contractors who perform certain business-related functions on behalf of us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support service, e-mail delivery services, and other similar services to enable them to provide services to us. These sub-contractors include:

    • cloud & hosting service providers, e.g. Google Cloud

    • email and other communication and marketing services, e.g. Hubspot and Mailchimp 

  • an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings). In such an event, You will be notified via email and/or a prominent notice on our website of any change in ownership, incompatible new uses of Your Personal Data, and choices You may have regarding Your Personal Data.

  • As we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside Your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including You; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

  • except for the third parties described above, to third parties only with Your consent. 

We conclude appropriate data processing or sharing agreements with our service providers and other data recipients to ensure the protection of your data. They are bound by our instructions and confidentiality terms of the agreements.

International Transfer of Information Collected

To facilitate our operation, we may transfer to, and store and process Your Personal Data in countries outside of the European Union (EU), the European Economic Area (EEA), and countries which have been approved to ensure an adequate level of data protection by the European Commission (GDPR Article 45). Transfers to these third countries include transfers to ICT service providers in USA (Google Cloud. These transfers shall be made only under the Standard Contractual Clauses (SCC) approved by European Commission available at https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc/standard-contractual-clauses-international-transfers_en 

Security

We use physical, electronic, and procedural safeguards to protect information we process. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Service. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

Data Retention

We retain Your Personal Data until the termination of the User Agreement or as long as your account is active or as needed to provide you the Service. We may for example periodically de-identify unused accounts, and we may regularly review and de-identify unnecessary data. Note that if you ask us to remove Your Personal Data, we will retain data as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements

Your Rights Relating to Your Personal Data

You may:

  • Request access to the Personal Data that we process about You;

  • Request that we correct inaccurate or incomplete Personal Data about You;

  • Request deletion of Personal Data about You;

  • Request restrictions, temporarily or permanently, on our processing of some or all Personal Data about You;

  • Request transfer of Personal Data to You or a third party where we process the data based on Your consent or a contract with You, and where our processing is automated;

  • Opt-out or object to our use of Personal Data about You where the processing is based on our legitimate interests; and

  • If the processing of personal data is based on Your consent, you have the right to revoke the consent at any time. The revocation of consent does not affect the lawfulness of the processing carried out before the revocation. 

  • If you consider that our processing of your personal data infringes applicable law, You may lodge a complaint with the relevant supervisory authority Data Protection Ombudsman in Finland.

 You do not have to pay a fee for exercising Your rights and we will aim to respond You within 30 days. Please note that we may ask You to verify Your identity before taking further action on Your request, for security reasons. 

You may exercise part of Your rights in our Internet Service at www.zenniz.com. If You want to exercise other rights or if you have questions about data protection, please contact us 

e-mail: privacy@zenniz.com

mail: Zenniz Ltd /Privacy, Kutomokuja 4, 00380 Helsinki, Finland

phone: +358 40 5370277