Important
Children Under the Age of 13
Our Service is generally directed to adults. Children under the age of 13 may not use the Service or send any personal data to us without the consent of their parents or legal guardians.
We do not knowingly solicit data from children under the age of 13. If a parent or guardian becomes aware that their child has provided us with information without their consent, they should contact us at info@zenniz.com. We will delete such information from our files within a reasonable time.
Video Recording
Courts marked with Zenniz signs use video cameras to take videos of the players. Avoid the recording area if you don’t want to accidentally appear in the videos.
You cannot share any videos that show people outside of your own playing court.
Effective Date: 2022-08-01
Introduction
Zenniz Ltd, Kutomokuja 4, 00380 HELSINKI, Finland (“Zenniz”, “we”) is committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
This Privacy Policy (“Policy”) describes our practices regarding your Personal Data processed based on your use of the Zenniz Smart Court Service (“Service”). The Service includes a mobile application (“App”), Court Units, and related mobile and internet services at www.zenniz.com, enabling users (“User” or “You”) to connect, control, and use the Service.
We may update this Privacy Policy to reflect changes in our information practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by a notice in the App before the change becomes effective. We encourage you to periodically review this page for the latest information on our privacy practices.
1. What Personal Data Do We Collect?
1.1 Account Data
When you download the App or register an account, we may collect:
Your name
Contact details (email address, phone number, account ID, username, login credentials)
If you order a paid Service, we collect:
Sales and purchase event data
Order and contract details
Delivery information, including billing and shipping addresses and credit card details
1.2 Profile Data
During your interaction with our Service, we may collect profile information you voluntarily provide, such as:
Nickname, profile picture, country code, language preference, time zone, local temperature degree (Celsius)
Playing hand (right, left, or both), backhand type (one-handed or two-handed), height, weight, fitness level
Tennis club membership, trainer, and game partners
Highest level of play
1.3 Feedback
When you provide feedback, suggest features, or request support, we may collect:
Email address
Mobile phone number
Content of feedback or support requests
1.4 Mobile Device, App, and Usage Data
With your consent, we automatically collect:
Device information (e.g., MAC address, IP address, wireless connection info, OS type/version, app version number, push notification identifier, time zone, language, log files, mobile network info)
Usage data (e.g., visits, clicks, downloads, sent/received messages)
Log information (system and exception logs when using the App)
Location information (precise or non-precise geo-location data)
1.5 Data Collected by Court Units
When you log into the Court Unit with the App, the Unit:
Tracks ball and player movements via video cameras and audio sensors
Creates automated line calls, stats, and insights on training sessions and matches
Provides interactive drills
Transfers videos and other data to Zenniz Internet Service for sharing with trainers and players
1.6 Statistical Profile and Segment Data
Customer and marketing segments and profiles derived by statistical analysis of the data listed above.
2. Purposes and Legal Basis for Processing Personal Data
2.1 Performance of Contracts
Process your Account Data to fulfill orders, initiate and provide the Service, and authenticate your access. Legal basis: performance of a contract.
2.2 Providing Services
Activate, manage, and provide personalized Service, support, and ensure functionality and safety. Legal basis: legitimate interest.
2.3 Benchmarking Players
With your consent, analyze and compare player data to create benchmark statistics.
2.4 Improving Services
Analyze operations and develop/improve Services. Legal basis: legitimate interest.
2.5 Non-Marketing Communication
Send important Service updates and administrative information. Legal basis: legitimate interest.
2.6 Marketing
Send electronic marketing communications with your consent or based on legitimate interest. Provide opt-out options in each communication.
Display advertisements based on usage. Legal basis: legitimate interest or consent.
2.7 Legal Compliance
Process data as required for legal obligations or legitimate business interests.
2.8 Fraud Prevention
Process mobile device information, usage data, and location information for security. Legal basis: legitimate interest.
2.9 Social Media Login Services and Features
Use data from Facebook or Google login services with your consent for defined purposes.
3. Who Do We Share Personal Data With?
3.1 Third-Party Service Providers
Providers for hosting, data analysis, payment processing, IT services, customer support, email delivery, etc., including:
Google Cloud
Hubspot
Mailchimp
3.2 Business Transactions
Affiliates or third parties in reorganization, merger, or sale scenarios.
3.3 Legal Obligations
Share data to comply with laws, respond to government requests, or enforce terms and conditions.
4. International Transfer of Information
Personal Data may be transferred to countries outside the EU/EEA under GDPR-approved Standard Contractual Clauses (SCC).
5. Security
Safeguards include limiting access to authorized personnel and contractors. No system can guarantee full security.
6. Data Retention
Retain data while your account is active or as needed. De-identify unnecessary data periodically.
7. Your Rights Relating to Personal Data
Request access, correction, deletion, restriction, transfer, or object to processing. Exercise rights at www.zenniz.com or via:
Email: info@zenniz.com
Mail: Zenniz Ltd /Privacy, Kutomokuja 4, 00380 Helsinki, Finland
Phone: +358 40 5370277