Privacy Policy

Effective Date: [6.5.2025]

1.     ABOUT THIS POLICY

We at Zenniz Oy (Business ID: 2883597-4) (Kutomotie 6 B, 00380 Helsinki, Finland) ("Zenniz", "we", "our", or "us") are committed to protecting your privacy and to adhering to the General Data Protection Regulation (“GDPR”) and applicable data protection laws. To ensure that you are informed about how we process your personal data, please read the following Policy.

This privacy policy (”Policy”) describes how Zenniz collects, uses, discloses, and protects your personal data, when you use the Zenniz smart court services, which includes a mobile application (“App”), court units, paid services (like Zenniz Premium), and related mobile and internet services, (collectively, the "Services") enabling users (“user” or “you”) to connect and use the Services.

2.     HOW WE COLLECT PERSONAL DATA

We may collect personal data from:

·       You, when you provide data to us voluntarily and/or we collect it with your consent, such as when you create an account;

·       Use of the Services, including the smart court service, App, website, and court units;

·       Feedback that you provide to us, including when you suggest features or request support;

·       Video, which comes from courts marked with Zenniz signs. When playing on Zenniz courts you are always recorded, but only when you activate the Services are the recordings stored. In case of tournaments played on Zenniz courts, your play may always be recorded. Avoid the recording area if you don’t want to accidentally appear in the videos;

·       Information collected automatically, such as through cookies and other similar technology when you interact with our website, App, or other similar technology;

·       Your club may provide data about you to our servers, such as tournament participation information. Clubs may have access to a separate online platform from users within the Services, to manage the use of the Services within the club; and

·       Social media and other third-party services, such as when you interact with us through social media, or you register using a third-party service.

3.     WHAT PERSONAL DATA WE COLLECT

We may collect several different types of personal data such as:

ACCOUNT DATA

·       Your name.

·       Gender.

·       Date of birth.

·       Contact details, including:

o   Email address;

o   Phone number;

o   Account ID;

o   Username; and

o   Login credentials.

·       For paid Services, we collect:

o   Sales and purchase event data;

o   Order and contract details; and

o   Delivery information, including, billing and shipping addresses and credit card details.

PROFILE DATA

·       Nickname, profile picture, country code, language preference, and time zone.

·       Playing hand (right, left, or both), backhand type (one-handed or two-handed), height, weight, and fitness level.

·       Tennis club membership, trainer, and game partners.

·       Highest level of play.

·       Preferences for marketing and communication.

COMMUNICATION

·       Communications between Zenniz and you, such as support requests or questions through email.

·       Feedback that you may provide us, which includes content of the feedback and the sender’s contact information.

WEBSITE, MOBILE DEVICE, APP, AND USAGE DATA

·       Device information (including: MAC address, IP address, wireless connection info, OS type/version, app version number, push notification identifier, time zone, language, log files, mobile network info).

·       Usage data (including, visits, clicks, downloads, and sent/received messages).

·       Log information (system and exception logs when using the App).

·       Location information (precise or non-precise geo-location data).

COURT UNITS AND VIDEO RECORDING

·       Zenniz courts use video cameras to take videos of the players.

·       Tracking of ball and player movements and making automated stats and insights via video cameras and audio sensors.

·       Transferring videos and other data to Zenniz internet Services for sharing with trainers, clubs, and players.

STATISTICAL PROFILE AND SEGMENT DATA

·       Customer and marketing segments and profiles derived by statistical analysis of the data listed above in the previous sections.

PUBLICLY AVAILABLE DATA

·       Publicly available data, such as a player’s World Tennis Number or other information relating to users as players, such as national federation rankings.

4.     PURPOSE, USE, AND THE LEGAL BASIS FOR PROCESSING PERSONAL DATA

We may use your personal data to:

5.     WHO WE SHARE PERSONAL DATA WITH

We may share your personal data as outlined below.

SERVICE PROVIDERS

We may share your personal data with third party service provides in connection and as a part of our Services, including but not limited to:

·       Google Cloud (hosting and infrastructure);

·       HubSpot (CRM and customer service);

·       Mailchimp (email communications);

·       Stripe (payment processing);

·       RevenueCat (subscription management); and

·       Slack (technical support and user feedback);

AFFILIATES

We may share your personal data with Zenniz affiliates, which are legal entities that control or are controlled by Zenniz.

PROFESSIONAL ADVISORS

We may share your personal data to professional advisors when it is necessary for them to provide services to us. Professional advisors include auditors, lawyers, insurers, and other similar services.

BUSINESS TRANSACTIONS

We may disclose your personal data in connection with a merger, acquisition, asset sale, or other business transaction or investments involving Zenniz or an affiliate of Zenniz.

LAW ENFORCEMENT

We may disclose your personal data to public authorities’, law enforcement, and others to comply with legal obligations, law enforcement requests, or to protect our rights and the rights of others.

ON OUR SERVICES AND SOCIAL MEDIA

We may share personal data on our Services and third party services including:

·       Social media platforms (when you share content with Zenniz);

·       Other users of the Services (when you have a shared session with other users on court, or when share activity data with other users);

·       Clubs and/or trainers (when you associate your profile with a club, or when you play a tournament at a club which uses the Services);

·       The public (when you publish your activity data or participate in leaderboards, and on-court during practice sessions and matches); and

·       With your consent for other purposes.

6.     COOKIES

When you use the Services, we may automatically collect data from you, through certain automatic tracking technology, like Cookies. We use Cookies and similar tracking technology to improve your experience with our Services. “Cookies” are small text files stored on your device by your web browser. that help us remember and identify your preferences, analyze site traffic, and improve functionality.

Cookies that we use include:

·       Strictly necessary Cookies = essential for the functioning of parts the Services, like the website, and they cannot be turned off. They enable for example [users to access our Services through their own accounts, for us to maintain security, and to support the users access to the Services].

·       Preference Cookies = allow Zenniz to remember choices you have made in the past, like your username and password for automatic log-ins.

·       Statistics Cookies = enable Zenniz to track how you use and interact with the Services, so that the Services can be improved.

·       Marketing Cookies = track your activity so that more the relevant advertisement can be directed to you. This information may be shared with third-parties. [L3] 

[Some Cookies may be placed by third-party services such as analytics or advertising partners. These third parties may use Cookies to collect information about your online activities over time and across different websites.[L4]  These third-party services are outside the control of Zenniz, and they may change their use of Cookies and terms of service.]

[You may be able to manage or disable Cookies through your browser settings. [L5] Please note that disabling certain Cookies may impact the functionality and features of the Services.]

7.     DATA TRANSFERS

Zenniz has entities in Finland and the United States. Your personal data may be processed in Finland and transferred between EU countries and possibly outside of the EU, when we carry out activities related to our Services, business and those activities outlined in this Policy. We implement appropriate safeguards to ensure that data transfers comply with all applicable laws. When transferring data to countries outside of the European Economic Area, we use EU Standard Contractual Clauses approved by the EU Commission. You may request information on the safeguards we implement by contacting us at info@zenniz.com. You acknowledge the right to such transfers of personal data.

8.     YOUR RIGHTS

You may always exercise your rights granted to you by the GDPR. The following rights and granted to data subjects under the GDPR:

·       Right to Access: Request a copy of your personal data.

·       Right to Data Portability: Request to receive your personal data that Zenniz has collected, in a structured, commonly used, and machine-readable format. You also have a right to request the transfer of this data to another controller.

·       Right to Erasure: Request Zenniz to erase your personal data from our servers. You may delete your account at any time.

·       Right to Object to Processing: Request Zenniz not to process your personal data.

·       Right to Rectification: Request correction of inaccurate or incomplete personal data. You may altering some of the personal data within you profile and account after your profile and account has been created.

·       Right to Restrict Processing: Request that processing of your personal data be restricted.

You may choose not to disclose personal data to us, but be aware that this may limit your use and access to the Services.

To exercise your rights, contact us at info@zenniz.com or using the contact information provided below. The controller, under the GDPR, is Zenniz.

If you wish to report a complaint or otherwise contact a supervisory authority concerning the processing of personal data, in Finland the competent supervisory authority is the Data Protection Ombudsman. Its contact details can be found at https://tietosuoja.fi/en/home.

9.     DATA RETENTION

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required for business or legal reasons, as long as such action is permitted by applicable laws.

10.  SECURITY MEASURES

The security of your personal data is important to us. While we employ commercially reasonable and industry-standard measures to safeguard your data, no method is entirely secure. Accordingly, although we seek to protect your personal data that we hold, we cannot guarantee its absolute security.

11.  CHILDREN'S PRIVACY

Our Services are not directed to children under the age of 16, or the age of the applicable age of consent to data sharing, and we do not knowingly collect or solicit personal data from them. Children under the applicable age of consent to data sharing, may not use the Services or send any personal data to us without the consent of their parents or legal guardians. If you are a parent or legal guardian and you are aware that your child has provided us with personal data, please contact us at info@zenniz.com. If we learn we have collected personal data, from anyone under the age of consent to data sharing, without parental consent, we will take measures to remove such data from our files promptly.

12.  THIRD PARTY WEBSITES

Within our Services, there may be links to other websites that are not operated by us. We do not control, and are not responsible for the content, privacy practices, or policies of any third-party websites that may be linked to or accessed through our Services.

13.  CHANGES TO THIS POLICY

We may update this Policy from time to time. We will notify you of such update by email (sent to the email address specified in your account) and/or by posting a notice on our Services (eg. the App), prior to the update becoming effective. By using our Services after updates to this Policy have been made, you agree to all the changes in the updated policy. We will post the updated version of this Policy on to our website with a revised "Effective Date".

14.  CONTACT US

If you have questions about this Policy, please contact us at:
Email: info@zenniz.com
Address: Kutomotie 6 B, 00380 Helsinki, Finland

 [L1]Are there others?  [L2]There should be a text when you sign up for that app that states, ”I consent to my personal data being sold by Zenniz according to the  Privacy Policy[add a hyperlink].” This would ideally have a specific box to tick.  [L3]What cookies does Zenniz use and for what purposes?  [L4]Are there third-party cookies in the Zenniz Services?  [L5]When visiting the Zenniz website, there is no option to opt-out of certain cookies, and manage cookies preferences. I would suggest implementing such system, if cookies or other similar tracking technology are used, so that users may opt-out of cookies that are not essential cookies.   -> Follows the ”right to opt-out” principle that is present in privacy laws.